Virtual-K is currently on vacation until Feb 1. All orders will be shipped upon return.
Returns and FAQ · Virtual-K · Online Store Powered by Storenvy

About


Virtual-K

Vivid, surreal, & deliciously bizarre designs always served fresh in the Virtual Kitchen!

Lowell, MA

FAQ


  • Where is the store based?

    Lowell, MA

  • How long will it take to receive my order?

    Everything listed in the store is on a made-to-order basis. When orders are placed I will get the item made, which depending on the item, may take anywhere from 2-4 weeks.

    Most US domestic orders take anywhere from 7-14 business days to arrive. International shipping delivery times may vary between 2 and 12 weeks.

    ***Due to the pandemic, shipping times may be much longer.***

  • What is this store's return and exchange policy?

    - You have 14 days to return an order after receiving it.
    - If you change your mind, or the product you received is not what you expected, please contact me via email with your order information before returning the item.
    - Unless arrangements are made with me, you cover the cost of the return.
    - If you have any questions or problems, please contact me right away.

  • Do you accept orders placed outside of the US?

    Yes we do but please keep in mind:
    - Everything in the store is made to order so it will take a couple weeks to get the items made.
    - Due to COVID-19, shipping times may be much longer than they used to be.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.