About

FAQ

• Where is the store based?

  Lowell, MA

• How long will it take to receive my order?

  Most, if not everything listed in the store is on a made-to-order basis. When orders are placed I will get the item created. Depending on the items and your location, the amount of time an order can take to make and ship out to you may vary.

  Please take a look at https://virtual-k.com/shipping-times for a more detailed explanation.

• Do you accept orders placed outside of the US?

  Yes we do but please keep in mind:
  - Everything in the store is made to order so it will take longer than you might expect to get your orders depending on the item and your location.
  - Due to COVID-19, shipping times may be much longer than they used to be.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.